Having an issue with a difficult person can often be mitigated by communicating effectively. Sometimes, even when we don't mean to, we say things in a way that aggravates or escalates situations with difficult people. Although, especially in the workplace, we shouldn't have to go the extra step of ensuring things are said in a manner that is to someone else's liking, it's important to remember that we spend a significant portion of our lives at work. Therefore, it is in our best interest to try and maintain peace as much as possible, within reason.
Effective communication is key to managing difficult interactions. Active listening involves fully concentrating on what the other person is saying, without interrupting or preparing your response while they speak. This shows respect and helps you understand their perspective, making them feel heard and comfortable communicating with you.
Assertiveness, on the other hand, means expressing your thoughts and feelings honestly and respectfully. It's about standing up for yourself without being aggressive. For example, if a coworker is monopolizing a meeting, assertively say, "I appreciate your points, but I'd like to share my perspective as well."
Using "I" statements can also help. Instead of saying, "You're always interrupting me," try, "I feel frustrated when I'm interrupted because it disrupts my train of thought." This approach reduces defensiveness and promotes more productive dialogue.